vWork Support
Answers to common questions, how to contact our support team, and how to delete your account.
Frequently asked questions
How do I get a vWork account?
vWork accounts belong to an organisation. If your company already uses vWork, ask your administrator to invite you; you will receive an email invitation to join. To set up vWork for a new organisation, contact us.
I did not receive my invitation or sign-in email.
Check your spam or junk folder and confirm the address with your administrator. Invitations can be resent by an administrator from the members screen. If it still does not arrive, email support with the address you are using.
How do I assign a task to someone?
Tap New task, add a title, description, start and due dates, then choose one or more assignees. Each assignee is notified and can accept, reject or complete their part.
What does it mean when a task is rejected?
An assignee can reject a task they cannot take on, usually with a reason. The task owner is notified and can reassign the task to someone else.
I am not getting notifications.
Make sure notifications are allowed for vWork in your device settings (Settings > Notifications > vWork on iPhone, or Settings > Apps > vWork > Notifications on Android), and that you are signed in. Email notifications go to the address on your account.
Can I attach files to a task?
Yes. You can attach documents, images and PDFs to a task. Everyone on the task can view the attachments.
How do I connect vWork to an AI assistant?
vWork supports the Model Context Protocol (MCP). In an AI assistant that supports MCP connectors, add vWork as a connector and sign in with your vWork account. The assistant can then act only as you, within the permissions of your role.
Which devices are supported?
vWork runs on iPhone and iPad, Android phones, and in current versions of Chrome, Safari, Edge and Firefox on the web.
Deleting your vWork account
You can delete your vWork account and personal data at any time.
In the app
- Open vWork and sign in.
- Go to Profile > Account.
- Tap Delete account and confirm.
By email
If you cannot access the app, email support@wa-solutions.lk from the address registered to your account with the subject “Delete my vWork account”. We will confirm your identity and complete the request within 30 days.
Deleting your account removes your profile and personal data. Tasks, comments and files you created inside your organisation’s workspace may be kept by your organisation, as described in the vWork Privacy Policy. If you are an organisation administrator, contact us to delete the whole workspace.